Shipping Info

WHERE WE SHIP TO

We happy to offer Fast Worldwide Shipping.

 

INTERNATIONAL SHIPPING METHOD

Standard Shipping 

Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered.

 

SHIPPING FAQs

 

When will you ship my order?

All orders placed Monday - Friday before 2PM Pacific Standard Time ship within 24 hours. All orders placed after the cut off time will ship the following business day.

*We have 3 warehouses around the globe to ensure we can send you the product in the fastest possible time: 

US Warehouse - Ships to Canada, North and South America

ASIA Warehouse - Ships to Asia, Middle East and some parts of Europe

UK Warehouse - Ships to the UK, Ireland, Germany and Spain

 

Why is my order not being delivered in the time estimated?    

Shipping estimates are provided by UPS and DHL. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!

 

How does international shipping work?

We use UPS, USPS, FEDEX and DHL Express for all international shipments. Average total transit time is listed above. However, delays can occur in transit or due to holds at your local customs office, so it may take longer for an order to be delivered. 

Taxes, duties and international processing will be assessed and collected at checkout.

Please ensure to provide a shipping address that UPS, USPS, FEDEX and DHL Express are capable of delivering to. We will not be liable if they are unable to make delivery to the shipping address provided.

 

Why am I being charged additional taxes or fees at checkout?

Our prices do not include taxes and duties. VAT or other applicable taxes based on the country you are shopping from/shipping to will be added. 

How do I know that my order has been shipped?

When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.

 

Do you offer gift wrapping or boxes?

Not at this time. But we have our standard premium packaging that can pass as a gift box. 

 

How do I track my order?

To lookup the status of your order, click here

 

How do I return an item?       

For more information on how to return an item, please visit our Returns & Exchange page here.

 

Do you ship to PO Boxes?

Yes.