Warranty, Return and Refund Policy

WARRANTY, RETURNS, REFUND & EXCHANGES

 

2-Year Warranty 

SANDRII warrants the MOOD SHIFTER device for  TWO (2) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use. The warranty* covers working parts that affect the function of the device. *Warranty does not apply to fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.

If you discover a defect and notify SANDRII. during the warranty period, SANDRII will, at its discretion, replace the device free of charge (shipping not included). Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt and the warranty/product card included in the packaging. Replacement products are not entitled to renew a 2-year warranty coverage.

This Limited Warranty is exclusive of all other warranties, whether oral or written, express or implied. There are no implied warranties created by the manufacture, sale or use of the product.

 

Returns, Refund & Exchanges

Your 100% money-back guarantee protects you in the case of damaged or defective products upon verified delivery. Sometimes shipping issues happen, and if you receive a damaged item within your order please immediately send us a picture of your item(s) that arrived damaged within 7 days at contactus@sandrii.com for evaluation along with your email and order number.

In the unlikely event, if you receive a defective item, please inform us within 7 days after the item was received and we will gladly replace it.

Returns should be in a complete packaging with complete inclusions.